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News, Commercial Litigation
Automatic Subscription Renewal Without Customer’s Authorization Under Investigation
It has been reported that companies are automatically renewing customers’ subscriptions without the customer’s authorization and explicit consent.
Subscription services are supposed to convenience consumers. The consumer signs a contract to receive goods or services (i.e. books, magazines or music), and usually pays a flat fee or a monthly fee to receive the goods or services. Many subscriptions have an agreed upon length that the consumer signs up for at the time of contract. The subscription could be month-to- month, for one year or a few years. Once the subscription period ends, the consumer may renew the subscription or end the subscription.
However, it has been reported that companies are automatically renewing customers’ subscriptions without the customer’s authorization and explicit consent. Such behavior is illegal under many states’ Auto-Renewal Laws and/or Consumer Protection Laws.
Specifically, California’s Auto-Renewal Law (“ARL”) was enacted in 2010 to curb unconsented automatic subscription renewals. The ARL requires clear and conspicuous communication of policies to customers, affirmative consent, and user-friendly lines of open communication. Indeed, a few class action suits alleging violations of the ARL have been filed in California courts.
Other states have their own Auto-Renewal Laws and Consumer Protection Laws intended to restrict this behavior. Thus, if you or someone you know resides in California or any other state and had your subscription automatically renewed without your consent, feel free to contact us free of charge to discuss your claim.
Seeger Weiss LLP is investigating claims for a class action suit involving any company who has automatically renewed their customers’ subscriptions without the customers’ consent. Seeger Weiss is a nationwide firm, who can pursue claims of citizens from any state in the U.S.
With experienced attorneys and locations throughout the United States, our firm strives to provide the highest quality of service to our clients. We treat each case with careful attention to ensure that consumers get the justice they deserve. Seeger Weiss, LLP has office locations in New York, New Jersey, and Pennsylvania.